Figure 4: Incident report

========================================
INCIDENT REPORT - UNSCHEDULED DOWNTIME
========================================

Date:    January 13th, 1994
System:    AFGHAN
Duration:    45 mins (14:45 - 15:30)
Reported by:    Dave Brillhart

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SYNOPSIS OF INCIDENT
---------------------
[what happened - basic info concerning the event]

---------------------
ASSIGNABLE CAUSE
---------------------
[why it happened - what caused the downtime and
how you figured out what happened]

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CORRECTIVE ACTION
---------------------
[how'd ya fix it - include details and commands so
that someone else could fix the same problem by
reading this report]

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PREVENTIVE ACTION
---------------------
[what ya are doing to keep it from happening again]